1. About Us

Compliance Medical Services Limited (“we”, “us”, “our”) is a company registered in England and Wales (Company No. 13415279) with its registered office at:   Eco Innovation Centre, Peterscourt, City Road, Peterborough, PE1 1SA, United Kingdom.

2. Acceptance of Terms

By booking a medical assessment with us or using our website, you agree to be bound by these Terms and Conditions.

3. Booking and Contract Formation

A contract between you and us is formed once we issue a booking confirmation by email. This confirmation will include the appointment date, time, and location.

It is your responsibility to ensure you receive this confirmation. Failure to attend due to not receiving confirmation will be treated as a non-attendance and will not qualify for a refund.

4. Customer Responsibility 

You acknowledge and agree that:

• It is your sole responsibility to ensure that the medical assessment you book meets the requirements of your licensing authority (including but not limited to DVLA, TfL, or any local council).
• We accept no liability whatsoever if a medical assessment is rejected for any reason, including where it is not completed by an “approved provider” of a particular authority.

5. Fees and Refund Policy

• All fees are payable at the time of booking.
• Once a medical assessment has been carried out, no refunds will be issued under any circumstances.
• This is due to costs incurred including (but not limited to) clinician time, facility hire, and administrative costs.

Cancellations:

• Cancellations made at least 3 working days prior to the appointment will receive a full refund.
• Cancellations made within 3 working days of the appointment are non-refundable.

Rescheduling:

• You may reschedule your appointment once with at least 3 working days’ notice.
• Any subsequent rescheduling requests are at our discretion.
• If you cancel after rescheduling, no refund will be issued.

Non-attendance:

• Failure to attend (including lateness, transport issues, or weather conditions) will result in no refund.

6. Delivery of Service

We will provide the medical assessment with reasonable care and skill in accordance with accepted medical standards.

You are responsible for:

• Bringing all required documentation
• Providing accurate and complete information
• Reviewing your completed form before submission

7. Errors and Corrections

If an administrative error is made by us (e.g. incomplete form), our liability will be limited strictly to:

• Correction of the error, or
• A refund of the fee paid for the medical

We will not be liable for any delays, rejections, or consequential losses arising from such errors.

8. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, consequential, or financial losses, including loss of earnings, loss of licence, or business interruption.
• Our total liability to you shall not exceed the fee paid for the medical assessment.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability which cannot be excluded under the Consumer Rights Act 2015.

9. Licensing Authority Decisions

We accept no responsibility for:

• Decisions made by DVLA, TfL, or any licensing authority
• Requests for further medical information
• Delays, refusals, or additional requirements imposed

All such matters are outside our control.

10. Website Use

We make reasonable efforts to ensure website accuracy but do not guarantee it is error-free. We accept no liability for inaccuracies to the extent permitted by law.

11. Data Protection

All personal data is handled in accordance with UK data protection laws and medical confidentiality requirements.

12. Third-Party Links

We are not responsible for the content or accuracy of third-party websites linked from our site.

13. General

• If any provision is found invalid, the remainder will remain enforceable.
• Failure to enforce any term does not waive our rights.
• These Terms are governed by the laws of England and Wales.